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Corrections, feedback, institutional enquiries, and press — all handled through one email address, with a published response timeline.

A&E waiting time data on this site comes from the Hospital Authority, published via data.gov.hk. It is for reference only, does not constitute medical advice, and its real-time accuracy is not guaranteed. In an emergency or life-threatening situation, call 999 or go to the nearest A&E immediately — do not delay seeking care by comparing or relying on data from this site.

Contact Method

Every email is reviewed and replied to by a real person — no auto-replies.

hello@healthwatchhk.comOpen email

Enquiry Categories

Pick the category that best matches your enquiry — the subject line will be pre-filled so we can route it faster.

Report a Correction

Inaccurate waiting times, outdated hospital/clinic information, broken links

Acknowledged within 2 working days

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General Feedback

Feedback about site functionality or user experience

Replied within 5 working days

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Institutions & Data Partners

Enquiries from healthcare institutions, government bodies, or data partnerships

Replied within 5 working days

Send email →
Press & Media

Press enquiries, interviews, or reproduction permissions

Replied within 2 working days

Send email →

Response Timeline

  1. 1Acknowledge a correction report
    Within 2 working days
  2. 2Resolve the issue or explain
    Within 5 working days
  3. 3Reply to a formal complaint
    Within 10 working days

What this inbox doesn't handle

  • Medical advice, diagnosis, or triage guidance — please consult a doctor or visit A&E / a General Outpatient Clinic if you need medical care
  • Individual booking or queue-position enquiries — please contact the hospital or clinic directly, or check the Hospital Authority's HA Go app
  • Formal complaints about Hospital Authority medical services — please contact the relevant hospital's Patient Relations Officer, or the Hospital Authority directly

About This Site

This site is independently operated by an individual and is not an official website of, nor affiliated with, the Hospital Authority or the Government of the Hong Kong SAR. Please raise any formal matters by email so there's a record to follow up on.

See the full independence statement →